Knowledge base

Ordering & Payment (4)

Query with my order (4)

• Do you price match?
• How do I amend or cancel an existing order?
• Why can't I add Festool items to my basket?

View all 4

Payments (3)

• Do you accept Apple Pay?
• What payment methods are available?
• Do you offer a credit account?

Discount Schemes (1)

• Do you offer Blue Light discount?

Gift Cards (3)

• How do I buy a gift card or e-gift card?
• Where do I redeem my Gift Card?
• How can I check the balance on my Gift Card?

My Online Account (2)

My Account (4)

• Can I see my order history?
• How do I change my “Default Billing” and “Default Delivery” address details?
• Why can’t I sign in to my account?

View all 4

Trade Account (1)

• Are Trade Accounts closing?

Store Information (1)

General Store Information (3)

• Do you offer a sharpening service?
• How do I find my nearest store?
• Do you offer tool hire?

Delivery (1)

Standard Delivery (2)

• When can I expect my delivery?
• UK Delivery and shipping costs

Returns (1)

Returns (2)

• How do I arrange to return a product?
• Can I return my item to store?

Company Information (1)

Product Recalls & Safety Reports (1)

• Product Safety Report: Axminster Trade AT200SM Spindle Moulder

Technical Advice (1)

Machinery Accessories (1)

• What bandsaw blade do I need?