We hope you’re delighted with your purchase, however if you’re not completely satisfied then you can return a product to us. For convenience, you can either:
- Return the item/s to one of our stores
- Get it collected by a carrier
- Post smaller items back to us
In line with our returns policy, before returning an item, please ensure sure you have proof of purchase, (for example, your store receipt or confirmation email).
The item/s you wish to return (and any free/added value items that came with the product/s) will need to be returned unused, in the original packaging and in a re-saleable condition.
To begin the Returns process, simply complete the online returns form or call our Customer Services team on 0800 371822 to request a returns reference number. The Customer Service Advisor will explain the options available for returning an item, depending on the size and weight.
Please note: Refunds will be processed by the original payment method. If you paid on a debit or credit card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.
Unit 10 Weycroft Avenue,
Please see the screenshot below for a copy of the returns form. Please provide as many details as possible to enable us to process the return as quickly as possible.
For further details, see the Returns page on our website.