Query with my order

Do you price match?
We set our prices to be competitive and closely monitor the products and prices being offered by other companies.  Occasionally you may find a product being...
Thu, 24 Sep, 2020 at 4:16 PM
How do I amend or cancel an existing order?
If you wish to amend or cancel an order please contact us as soon as possible.  Our warehouse staff are quick to process and dispatch orders. This means the...
Thu, 25 Feb, 2021 at 12:52 PM
Why can't I add Festool items to my basket?
Due to new selling restrictions imposed by Festool, we are no longer able to sell Festool products to non EU countries or to Norway and Switzerland. For any...
Thu, 25 Feb, 2021 at 12:18 PM
Why do I have a pending authorisation?
When an order is placed and the payment method is credit or debit card we initially take a pre-authorisation against the card for the full amount of your or...
Thu, 18 Mar, 2021 at 1:06 PM

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