Query with my order
Do you price match?
We set our prices to be competitive and closely monitor the products and prices being offered by other companies. Occasionally you may find a product being offered at a cheaper price by one of our competitors. This may be because they are offering
How do I cancel my order?
If you wish to amend or cancel an order please contact us as soon as possible. Our warehouse staff are quick to process and dispatch orders. This means the quicker you can let us know that your order needs changing, the more likely it is that we can
Why can't I add Festool items to my basket?
Due to new selling restrictions imposed by Festool, we are no longer able to sell Festool products to non EU countries or to Norway and Switzerland. For any queries or questions regarding this change, we recommend contacting Festool directly on 01284
Why do I have a pending authorisation?
When an order is placed and the payment method is credit or debit card we initially take a pre-authorisation against the card for the full amount of your order. This authorisation ensures the funds for the order are available. “Double” or “Pending” c