To view your order history please go to My Account -> Order History or follow this link when signed in to your account: https://www.axminstertools.com/sales/order/history/. Currently you are not able to see Store or Telephone order history online.

<p dir="ltr" id="isPasted">To view your order history please go to My Account -&gt; Order History or follow this link when signed in to your account: <a href="https://www.axminstertools.com/sales/order/history/" style=" text-decoration: none;">https://www.axminstertools.com/sales/order/history/</a></p><p><br></p><p dir="ltr">Currently you are not able to see Store or Telephone order history online.</p>

Can I see my order history?

Follow the helpful steps below to review, set and update your Default Billing address and Delivery address. Please note: These addresses can be different. Adding this information will save you time during the order process.

How do I change my “Default Billing” and “Default Delivery” address details?

If you are still struggling to log into your account, please contact our Customer Service team.

<pre data-identifyelement="477" id="isPasted"><span style="color: rgb(208, 0, 50);">If you are experiencing issues logging into your axminstertools.com account, the most common cause is entering an incorrect password. With this in mind, try the password troubleshooting steps below.</span>

</pre><h2 data-identifyelement="478" id="reset-your-password-online">Reset Your Password Online</h2><ol data-identifyelement="479"><li data-identifyelement="480">Visit the sign in page and click the &quot;<a data-identifyelement="481" href="https://www.axminstertools.com/customer/account/forgotpassword/" rel="noreferrer" target="_blank" style=" text-decoration: none;">Forgot Your Password?</a>&quot; link.</li><li data-identifyelement="482">Enter the email address associated with your Axminster Tools account. (This will be the email you used when you registered for an account)</li><li data-identifyelement="483">Check your email &#x2013; you will find a message in your inbox with the subject &quot;Reset your Axminster Tools password&quot;</li><li data-identifyelement="484">If you can&#x2019;t find the email, please check your spam folder.</li><li data-identifyelement="485">Click the &quot;Set a New Password&quot; link in the email and create a new password (view&#xA0;<a data-identifyelement="486" href="https://axminstertools-7obona4nljr.gorgias.help/en-GB/what-are-your-online-account-password-requirements-7751859" rel="noopener noreferrer" target="_blank" style=" text-decoration: none;">password requirements</a>).</li><li data-identifyelement="489">Login to your account using your associated email address and new password.</li></ol><p data-identifyelement="490"><br data-identifyelement="491"></p><h2 data-identifyelement="492" id="other-things-to-check">Other things to check</h2><ul data-identifyelement="493"><li data-identifyelement="494">Ensure Javascript and cookies are enabled in your browser.</li><li data-identifyelement="495">Double-check that you are using the same email address you initially used to register your account with axminstertools.com</li><li data-identifyelement="496">Be aware that the sign-in process is case-sensitive.</li><li data-identifyelement="497">Delete any white space either before or after your email address and password. This is more likely to occur if you cut and paste details from another source.</li><li data-identifyelement="498">Check if your account still exists by trying to&#xA0;<a data-identifyelement="499" href="https://www.axminstertools.com/customer/account/create/" style=" text-decoration: none;">register for a new account</a>. If your email address has already been used you will be unable to create a new account. At this point, you will be prompted to login using your email address and password.</li></ul><p data-identifyelement="500"><br data-identifyelement="501"></p><p data-identifyelement="502">If you are still struggling to log into your account, please contact our&#xA0;<a data-identifyelement="503" href="https://www.axminstertools.com/contact" style=" text-decoration: none;">Customer Service team</a>.</p>

Why can’t I sign in to my account?

If you are registering for a new account or resetting your password you will need to choose a password that meets the following requirements:

<p id="isPasted">If you are registering for a new account or resetting your password you will need to choose a password that meets the following requirements:</p><ol><li>At least 8 characters long (longer passwords are more secure)</li><li>Contain 3 of the following characters:<ul><li>Lowercase</li><li>Uppercase</li><li>Numeric</li><li>Special (such as: !,?,#,@)</li></ul></li></ol>

What are your online account password requirements?

Click <a href="https://axminstertools-7obona4nljr.gorgias.help/en-GB/contact">here</a> to send us a message. Alternatively email cs@axminstertools.com or call +44 3332 406406