General

Can I apply over the phone?
No, unfortunately not. All applications need to be completed online.  https://www.axminstertools.com/trade/forms/tradeaccount
Thu, 9 Dec, 2021 at 9:29 AM
Can I apply in store?
Yes, but you will need all the information required to complete the process.
Thu, 9 Dec, 2021 at 9:30 AM
What proof of trade can I use?
The forms of proof we are accepting for the application are: Company Letterhead Business Card Compliment Slip
Thu, 9 Dec, 2021 at 10:44 AM
What if I don't have a Company Letterhead, Business Card or Compliment slip?
Please submit any form of ID that we can use to prove that you are a trade customer, if we need more details from you we will contact you. We will be adding...
Thu, 9 Dec, 2021 at 10:45 AM
I've submitted my application, when will I hear from you?
We will contact you by email within 5 working days.
Thu, 9 Dec, 2021 at 10:46 AM
What discount will I get?
Once your account is set up you will be able to log into your account and see the discounts available to you. These are indicated by a yellow banner on the ...
Thu, 9 Dec, 2021 at 10:46 AM
Will I get my trade discount on top of the Spend/Black Friday discount?
No, you will only receive one discount, whichever is the better discount.
Thu, 9 Dec, 2021 at 10:47 AM
I've logged into my trade account but I can't see the trade prices?
As your trade account has only just been set up, please try logging out and back in again. You should now be able to see the trade prices.
Thu, 9 Dec, 2021 at 10:48 AM
I am unable to attach a document to upload my proof of trade?
Do you see an error message? (We need some examples of this error as we are unable to replicate it)
Thu, 9 Dec, 2021 at 10:48 AM
I've entered all the correct information against the * on the form but I am still unable to submit the form.
Is there an error code? We would recommend refreshing the page and starting again and only completing the mandatory fields.
Thu, 9 Dec, 2021 at 10:49 AM

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