# Axminster Tools

> Public Help Center articles for Axminster Tools.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Do you price match?](https://help.axminstertools.com/en-GB/do-you-price-match-7751715.md): We set our prices to be competitive and closely monitor the products and prices being offered by other companies. Occasionally you may find a product being offered at a cheaper price by one of our competitors. This may be because they are offering
- [How do I cancel my order?](https://help.axminstertools.com/en-GB/how-do-i-cancel-my-order-7749535.md): If you wish to amend or cancel an order please contact us as soon as possible. Our warehouse staff are quick to process and dispatch orders. This means the quicker you can let us know that your order needs changing, the more likely it is that we can
- [Why can't I add Festool items to my basket?](https://help.axminstertools.com/en-GB/why-cant-i-add-festool-items-to-my-basket-7751716.md): Due to new selling restrictions imposed by Festool, we are no longer able to sell Festool products to non EU countries or to Norway and Switzerland. For any queries or questions regarding this change, we recommend contacting Festool directly on 01284
- [Why do I have a pending authorisation?](https://help.axminstertools.com/en-GB/why-do-i-have-a-pending-authorisation-7751717.md): When an order is placed and the payment method is credit or debit card we initially take a pre-authorisation against the card for the full amount of your order. This authorisation ensures the funds for the order are available. “Double” or “Pending” c
- [Do you accept Apple Pay?](https://help.axminstertools.com/en-GB/do-you-accept-apple-pay-7751718.md): Yes, we do accept Apple Pay as a form of payment. You will see the Apple Pay option if available to your browser during the payment step of checkout. For more general information on how to use Apple Pay, please see the following guide.
- [What payment methods are available?](https://help.axminstertools.com/en-GB/what-payment-methods-are-available-7751778.md): We currently support all major credit and debit cards including MasterCard, Visa and American Express. We also accept payment by PayPal and Amazon Pay. Clearpay is available on some orders. For more information please see our Clearpay FAQ. Pay by Fin
- [Do you offer a credit account?](https://help.axminstertools.com/en-GB/do-you-offer-a-credit-account-7751779.md): Yes, we offer a 30-day credit account for businesses. Please see our Business Services page for more information on how we can support your business and details on how to apply.
- [Do you offer Blue Light discount?](https://help.axminstertools.com/en-GB/do-you-offer-blue-light-discount-7751789.md): Regretfully, we do not offer Blue Light discount at this time.
- [How do I buy a gift card or e-gift card?](https://help.axminstertools.com/en-GB/how-do-i-buy-a-gift-card-or-e-gift-card-7751828.md): Gift cards and e-Gift Cards can be purchased here. You can also buy a physical gift card in our store.
- [Where do I redeem my Gift Card?](https://help.axminstertools.com/en-GB/where-do-i-redeem-my-gift-card-7751844.md): All Gift Cards are redeemable online at axminstertools.com, in our Axminster Tools store or by calling 0800 371822 and ordering over the telephone. Find out how to redeem a Gift Card by following the simple steps below. To redeem, simply show us the
- [How can I check the balance on my Gift Card?](https://help.axminstertools.com/en-GB/how-can-i-check-the-balance-on-my-gift-card-7751846.md): You can find your Gift Card balance by:
- [Can I see my order history?](https://help.axminstertools.com/en-GB/can-i-see-my-order-history-7751851.md): To view your order history please go to My Account -> Order History or follow this link when signed in to your account: https://www.axminstertools.com/sales/order/history/. Currently you are not able to see Store or Telephone order history online.
- [How do I change my “Default Billing” and “Default Delivery” address details?](https://help.axminstertools.com/en-GB/how-do-i-change-my-%E2%80%9Cdefault-billing%E2%80%9D-and-%E2%80%9Cdefault-delivery%E2%80%9D-address-details-7751853.md): Follow the helpful steps below to review, set and update your Default Billing address and Delivery address. Please note: These addresses can be different. Adding this information will save you time during the order process.
- [Why can’t I sign in to my account?](https://help.axminstertools.com/en-GB/why-can%E2%80%99t-i-sign-in-to-my-account-7751855.md): If you are still struggling to log into your account, please contact our Customer Service team.
- [What are your online account password requirements?](https://help.axminstertools.com/en-GB/what-are-your-online-account-password-requirements-7751859.md): If you are registering for a new account or resetting your password you will need to choose a password that meets the following requirements:
- [Are Trade Accounts closing?](https://help.axminstertools.com/en-GB/are-trade-accounts-closing-7751861.md): Yes, Trade Accounts will no longer be active as of Monday 2nd June 2025. From this date:. Former Trade Account members are now eligible to join REWARDS and earn Points with every purchase. Points can be redeemed as discount codes against future purch
- [Do you offer a sharpening service?](https://help.axminstertools.com/en-GB/do-you-offer-a-sharpening-service-7751863.md): Yes, our store offers a blade/cutter sharpening service. We use a company called Allied Tooling; a very reputable Saw Doctor based in Poole, Dorset. Typically around 7 working days. The price depends on the item. We would recommend calling the Axmin
- [Do you offer tool hire?](https://help.axminstertools.com/en-GB/do-you-offer-tool-hire-7751864.md): No, this is not a service that Axminster Tools offer.
- [When can I expect my delivery?](https://help.axminstertools.com/en-GB/when-can-i-expect-my-delivery-7751867.md): We know that you're eagerly awaiting your Axminster Tools order, and we want to make sure your order is sent out to you as quickly as possible. When your order has been placed, you will receive a confirmation email to let you know that your order has
- [UK Delivery and shipping costs](https://help.axminstertools.com/en-GB/uk-delivery-and-shipping-costs-7751869.md): For our current delivery charges please see: https://www.axminstertools.com/delivery
- [How do I arrange to return a product?](https://help.axminstertools.com/en-GB/how-do-i-arrange-to-return-a-product-7751874.md): We hope you’re delighted with your purchase, however if you’re not completely satisfied then you can return a product to us. For convenience, you can either:. In line with our returns policy, before returning an item, please ensure sure you have proo
- [Can I return my item to store?](https://help.axminstertools.com/en-GB/can-i-return-my-item-to-store-7751875.md): Yes, we would recommend contacting our Customer Service Team first to obtain a returns reference before travelling to the store.
- [Product Safety Report: Axminster Trade AT200SM Spindle Moulder](https://help.axminstertools.com/en-GB/product-safety-report-axminster-trade-at200sm-spindle-moulder-7751878.md): IMPORTANT PRODUCT SAFETY REPORT: Axminster Trade AT200SM Spindle Moulder. A risk has been identified with the guarding supplied with the Axminster AT200SM Spindle Moulder (formerly sold as the WS1000TA), Axminster Tools Product Code: 501209. Hazard:
- [What bandsaw blade do I need?](https://help.axminstertools.com/en-GB/what-bandsaw-blade-do-i-need-7751889.md): We sell blades to fit bandsaws from brands such as Axminster, Jet, Powermatic, Charnwood, Clarke, Draper, Record Power, Scheppach and many more. To help you choose the right blade we have produced this helpful bandsaw blade finder. https://www.axmins